Order processing time may vary based on product availability, payment verification, warehouse schedule, product size, and delivery destination. Once your order is ready to ship or ready for delivery scheduling, MPE or our delivery partner may provide tracking information or scheduling details.

Yes. Package Delivery may be available for smaller MPE products, bedding accessories, pillows, protectors, selected boxed products, replacement parts, and other items that can be shipped through standard package delivery.

Package Delivery does not include in-home setup, assembly, or old mattress removal.

Yes. White Glove Delivery may be available for selected MPE mattresses, smart beds, adjustable bases, and larger sleep products.

• Appointment scheduling where available;
• Delivery to your room of choice where safely accessible;
• Basic setup or placement of eligible products;
• Packaging removal;
• Optional old mattress or base removal where available and approved in advance.

If tracking is available, it may be sent to your email or shown on your order status page. For White Glove Delivery orders, a local delivery partner may contact you once the product is ready for final delivery scheduling.

Please clear the path from the entrance to the room of choice, including hallways, stairways, elevators, doorways, and the bedroom area. Remove fragile items, wall decor, rugs, lamps, and anything that may block safe delivery.

An adult must be present to receive the order, provide access, confirm placement, inspect the product, and sign any required delivery documents.

White Glove Delivery generally does not include moving unrelated furniture, wall mounting, electrical work, home modification, or disassembly of complex furniture. Please prepare the room before the delivery appointment.

Please measure doorways, stairwells, elevators, corners, and the room of choice before delivery. If a product cannot be delivered safely due to space or access limitations, delivery may need to be rescheduled or returned according to the applicable policy.

MPE offers mattresses, smart beds, adjustable sleep products, latex sleep products, comfort furniture, space chairs, and related bedding accessories. Product availability may vary by region and sales channel.

An MPE smart bed is designed to create a more adaptive sleep experience. Depending on the model, it may include adjustable positions, comfort features, connected controls, smart home compatibility, or other intelligent sleep functions.

Consider your preferred firmness, sleeping position, room size, bed frame compatibility, support needs, and whether you want smart or adjustable features. For product guidance, contact MPE support at chris@mpesmartbed.com.

Return eligibility may vary by product type, region, product condition, delivery method, sales channel, and promotional terms. Please do not return any product before receiving return instructions from MPE.

To request a return, contact chris@mpesmartbed.com with your order number, product model, reason for return, and photos if applicable.

MPE warranty coverage may apply to eligible defects in materials or workmanship under normal residential use. Coverage may vary by product model, product category, purchase channel, and local warranty documentation.

Please email chris@mpesmartbed.com with your name, order number, proof of purchase, product model, product label or serial number if available, a description of the issue, and clear photos or videos.

Keep your product clean, dry, and protected from liquids, stains, heat, pets, and sharp objects. Use the product on a supportive foundation or compatible adjustable base, and follow all care instructions provided with your product.

Washing instructions may vary by product. Please check the product label, care tag, or product manual before washing. If you are unsure, contact MPE support before cleaning to avoid product damage.

First, check the power connection, outlet, cables, remote control, app connection, and whether the product is properly plugged in. If the issue continues, contact MPE support with your model information, issue description, and photos or videos.

You can contact MPE customer support at chris@mpesmartbed.com. Please include your name, order number if applicable, product model, and a clear description of your request.

For wholesale, partnership, hospitality, or business inquiries, please contact chris@mpesmartbed.com with your company name, market, product interest, and contact details.

You can add links to your Privacy Policy, Terms & Conditions, Warranty, Return Policy, and Shipping & Delivery pages in your website footer or customer service menu.