Return Policy Overview

Return eligibility may vary based on product type, region, sales channel, product condition, delivery method, promotional terms, and applicable law. If a product page, checkout page, invoice, written offer, or local consumer law provides different return terms, those specific terms may apply.

Return Eligibility

To be eligible for return, a product must generally meet the following conditions:

• The product was purchased directly from MPE or an authorized MPE sales channel;
• The return request is submitted within the applicable return window;
• The product is located in the original delivery country or region;
• The product is in a condition that meets MPE return requirements;
• The product has not been damaged through misuse, abuse, improper setup, or unauthorized modification;
• The product is not marked as final sale, clearance, custom, used, refurbished, or otherwise non-returnable;
• The customer provides required order details, photos, proof of purchase, or other information requested by MPE.

MPE reserves the right to deny a return request if the product does not meet return requirements or if the request appears fraudulent, abusive, or inconsistent with this Return Policy.

Return Window

Unless otherwise stated on the product page, order confirmation, checkout page, promotional terms, or applicable local policy, eligible products may be requested for return within the return window provided at the time of purchase.

The return window is generally calculated from the confirmed delivery date shown by the carrier, delivery partner, or freight provider. If there is a dispute about the delivery date, MPE may rely on the official delivery confirmation, carrier scan, signed delivery record, or other available delivery documentation.

How to Initiate a Return

To begin the return process, please contact MPE customer support at chris@mpesmartbed.com. Please do not ship or deliver any product back before receiving return instructions from MPE.

To help us process your request, please include:

1. Your full name, email address, phone number, and shipping address;
2. Your order number, invoice, receipt, or other proof of purchase;
3. The product name, model, size, and quantity you would like to return;
4. The reason for return;
5. Photos or videos of the product, packaging, label, condition, and any issue if applicable;
6. Any delivery or pickup information requested by MPE.

After receiving your request, MPE will review the information and provide next steps if the return is eligible. Return instructions may include repackaging guidance, pickup scheduling, carrier instructions, shipping label information, inspection requirements, or other steps based on the product type.

Product Condition

Returned products must be in a condition acceptable for return review. Depending on product type, MPE may require that products are clean, dry, sanitary, complete, and free from damage unrelated to a manufacturing issue.

Products may be denied for return if they show signs of:

• Stains, odors, liquid exposure, mold, mildew, or unsanitary condition;
• Burns, cuts, tears, punctures, pet damage, insect damage, or heavy wear;
• Improper storage, improper handling, improper cleaning, or misuse;
• Missing parts, missing accessories, missing power components, or missing product labels;
• Unauthorized repair, alteration, disassembly, or modification;
• Damage caused by incompatible frames, unsupported foundations, improper electrical use, or unsafe setup.

Mattresses & Smart Beds

Mattresses, smart beds, adjustable bases, and connected sleep products may be subject to additional return requirements because of their size, shipping method, installation needs, hygiene standards, and electronic or mechanical components.

Mattresses

Mattress returns may require photos of the mattress condition, foundation or bed frame setup, product label, and packaging condition. MPE may also request that the product be available for pickup or inspection before a refund is approved.

Smart Beds and Adjustable Products

Smart beds, adjustable bases, electronic controls, motors, remotes, cables, power supplies, and connected components must be returned with all original components included unless otherwise instructed by MPE. Products that are damaged due to improper setup, unauthorized repair, water exposure, power issues, or misuse may not be eligible for return.

Bundle & Partial Returns

If you purchased a bundle, set, package, gift-with-purchase offer, or promotional combination, return eligibility may depend on the full promotional terms. MPE may allow partial returns for eligible bundle components, but each returned component must meet the applicable return requirements.

If a partial return changes the eligibility of a promotion, discount, bundle price, free gift, financing offer, or other benefit, MPE may adjust the refund amount to reflect the final items retained.

Any free gifts, promotional items, or included accessories may need to be returned with the main product, unless MPE provides different instructions.

Return Shipping

Return shipping methods may vary by product type, location, size, delivery method, and carrier availability. Some products may require parcel shipping, freight pickup, scheduled pickup, or special handling.

Unless otherwise stated in writing, return shipping fees, pickup fees, handling fees, repackaging costs, disposal fees, installation removal fees, or restocking fees may be deducted from your refund or charged separately where permitted by law.

MPE is not responsible for products returned without authorization, shipped to the wrong address, lost in transit due to customer-selected shipping methods, or damaged because of improper packaging.

Refund Timing & Method

Once a return is received, inspected, and approved, refunds are generally issued to the original payment method used for the purchase, unless otherwise required by law or approved by MPE.

Refund processing timelines may vary depending on your bank, card issuer, payment provider, financing provider, or other financial institution. Original shipping fees, expedited delivery charges, installation fees, service fees, return shipping fees, restocking fees, or other non-refundable charges may not be refunded unless required by law or expressly stated by MPE.

If your order was paid through a financing provider, refund timing and account adjustments may depend on the financing provider’s policies and processing schedule.

Exchanges

Exchanges may be available for certain products, sizes, models, or components, depending on inventory availability, product condition, region, and purchase terms. If an exchange is approved, price differences, shipping costs, pickup fees, or other charges may apply.

If the requested replacement item is unavailable, MPE may offer a comparable alternative, refund, store credit, or other resolution where appropriate and permitted by law.

Non-Returnable Items

The following items may be final sale or not eligible for return unless defective or required by applicable law:

• Products marked final sale, clearance, closeout, custom, used, refurbished, or “as-is”;
• Gift cards, digital products, downloadable items, software licenses, or subscription services;
• Opened or used personal bedding accessories, pillows, sheets, protectors, covers, or hygiene-sensitive items;
• Replacement parts, accessories, power components, or service parts sold separately;
• Products purchased from unauthorized resellers, secondhand sellers, liquidation channels, or unsupported marketplaces;
• Products delivered to freight forwarders, reshippers, storage facilities, or unsupported countries or regions;
• Products that are damaged, stained, unsanitary, incomplete, altered, or missing required labels or components.

Damaged or Incorrect Items

Please inspect your order promptly upon delivery. If your product arrives damaged, defective, incomplete, or incorrect, contact MPE customer support as soon as possible at chris@mpesmartbed.com.

Please include your order number, delivery photos, product photos, packaging photos, and a clear description of the issue. MPE may request additional information to determine whether the issue should be handled as a return, exchange, warranty claim, replacement part request, carrier claim, or other resolution.

Additional Terms

Additional return terms may apply based on the product, promotion, region, delivery method, or sales channel. Unless otherwise stated:

• Returns requested after the applicable return window may not be accepted;
• Products returned without authorization may be refused or delayed;
• Delivery to a freight forwarder, reshipper, storage facility, or unsupported country may void return eligibility;
• Return eligibility may be denied if the product has been moved outside the original delivery country or region;
• Promotional discounts, gifts, financing offers, and bundle savings may be adjusted when items are returned;
• MPE may modify this Return Policy from time to time, subject to applicable law.

Legal Rights

This Return Policy does not limit any rights you may have under applicable consumer protection laws. Some jurisdictions provide additional rights for defective products, online purchases, cancellation periods, refunds, repairs, replacements, or statutory remedies.

If any part of this Return Policy conflicts with non-waivable consumer rights in your jurisdiction, those rights will apply to the extent required by law.

Contact Us

For return questions, product support, or to begin a return request, please contact us at:

MPE Bedding
Email: chris@mpesmartbed.com

Please include your name, order number, product model, reason for return, and any relevant photos or details so our team can assist you efficiently.