Shipping & Delivery

Shipping & Delivery

We try to make delivery and shipping simple, clear, and fair. We want you to be as happy with the delivery of your MPE product as you are with the product itself.

MPE Package Delivery

Free Standard Package Shipping

Selected MPE products may ship through standard package delivery. This delivery method is generally used for smaller items, bedding accessories, pillows, replacement parts, selected boxed products, and other items that can be delivered by parcel carrier.

Package Delivery is delivered to the shipping address provided at checkout. Depending on the carrier and your location, the package may be delivered to your front door, building entrance, mailroom, parcel locker, lobby, reception area, or another carrier-designated delivery point.

Estimated Delivery Timing

Package Delivery timing may vary depending on product availability, warehouse processing, carrier capacity, destination, holidays, weather, and other logistics conditions. Once your order ships, tracking information may be provided by email or through your order status page.

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated in writing. MPE is not responsible for delays caused by carriers, incorrect addresses, weather, customs, access issues, or events outside our control.

What Package Delivery Includes

  • Shipment of eligible products to your delivery address;
  • Tracking information when available;
  • Standard carrier delivery attempts based on the carrier’s policy;
  • Delivery to the door, lobby, mailroom, parcel locker, or another designated delivery area.

What Package Delivery Does Not Include

  • In-home delivery to a room of choice;
  • Product assembly, installation, or setup;
  • Removal of old mattresses, bases, furniture, or packaging;
  • Scheduled delivery appointment unless provided by the carrier;
  • Special handling beyond the carrier’s standard delivery service.

Package Delivery for Accessories

Bedding accessories, pillows, protectors, covers, replacement parts, and smaller items may ship separately from larger mattress or smart bed orders. If your order contains multiple items, you may receive separate shipments, tracking numbers, or delivery dates.

Special Shipping Locations

Shipping to remote locations, islands, military addresses, PO boxes, freight forwarders, reshippers, storage facilities, or certain restricted addresses may be unavailable or may require additional fees. If your address is not eligible for Package Delivery, MPE may contact you to review available options.

Missing, Delayed, or Delivered Packages

If tracking shows your package as delivered but you cannot locate it, please check your front door, side entrance, mailroom, reception desk, parcel locker, building management, neighbors, and other common delivery locations first.

If you still cannot locate your order, contact us at chris@mpesmartbed.com with your order number, tracking number, delivery address, and a brief description of the issue.

MPE White Glove Delivery

Premium In-Home Delivery & Setup

White Glove Delivery is available for selected MPE mattresses, smart beds, adjustable bases, and larger sleep products. This service is designed for customers who prefer a more complete delivery experience, including in-home placement and basic setup where available.

White Glove Delivery availability depends on product eligibility, delivery address, local service coverage, appointment availability, building access, and the service terms shown at checkout or confirmed after purchase.

White Glove Delivery May Include

  • Delivery appointment scheduling;
  • Delivery to your room of choice where safely accessible;
  • Basic setup or placement of eligible MPE products;
  • Removal of product packaging and delivery debris;
  • Optional old mattress or base removal where available and approved in advance.

White Glove Delivery Does Not Include

  • Moving unrelated furniture or household items;
  • Electrical work, wall mounting, or home modification;
  • Disassembly of built-in furniture or complex bed frames;
  • Removal of stained, wet, unsafe, or unsanitary items;
  • Delivery through unsafe, blocked, or inaccessible paths.

How White Glove Delivery Works

Order Processing

After your order is placed, MPE processes your payment, confirms inventory, verifies delivery information, and prepares eligible items for shipment.

Shipment to Local Delivery Partner

Eligible products may first ship to a local delivery hub or service partner near your delivery address.

Delivery Appointment

Once your order is ready for final delivery, the delivery partner may contact you to schedule a delivery date and appointment window.

In-Home Delivery & Setup

The delivery team brings eligible products to your room of choice, performs basic setup where included, and removes packaging materials.

How to Prepare Your Home

  • Clear sidewalks, driveways, hallways, stairways, elevators, and the path to the room of choice;
  • Measure doorways, stairwells, elevators, narrow corners, and bedroom space to make sure the product can safely fit;
  • Remove wall decor, fragile items, rugs, lamps, personal belongings, and anything that may obstruct delivery;
  • Prepare the bed area by removing bedding, personal items, and items stored under or around the existing bed;
  • Secure children and pets in a safe area during the delivery appointment.

On Delivery Day

An adult who can accept the delivery must be present during the delivery window. The adult should be available to provide access, confirm placement, inspect products, and sign any required delivery documents.

Please make sure building access, elevator reservations, gate codes, loading dock access, parking instructions, or property management requirements are ready before the delivery team arrives.

Old Mattress or Base Removal

Where available, White Glove Delivery may include removal of an old mattress or base. Old product removal must be requested in advance and may be limited to one item removed for each corresponding eligible item delivered.

Items may not be eligible for removal if they are stained, wet, damaged, unsanitary, infested, unsafe to move, unusually heavy, built-in, or otherwise not acceptable under local delivery partner policies.

Delivery Issues

Please inspect your new MPE product before signing delivery completion documents. If you notice visible damage, missing items, or an incorrect product, document the issue with photos and contact MPE support as soon as possible.

If delivery cannot be completed because no adult is present, access is unavailable, the pathway is unsafe, the product cannot fit, or the home is not prepared, the delivery may need to be rescheduled and additional fees may apply.

Contact Us

For White Glove Delivery questions, delivery scheduling support, damaged delivery concerns, or help with an order, please contact:

MPE Bedding
Email: chris@mpesmartbed.com