Order Status
What happens after you place an order?
After checkout, your order may move through several stages depending on product availability, payment verification, shipping method, delivery location, and whether your order uses Package Delivery or White Glove Delivery.
Order Received
Your order has been submitted.
Processing
We verify and prepare your order.
Preparing to Ship
Your product is being packed.
In Transit
Your order is on the way.
Out for Delivery
Final delivery is scheduled.
Delivered
Your order has arrived.
Delivery method matters.
Your order status may look different depending on whether your item ships through Package Delivery or White Glove Delivery.
Package Delivery Orders
Package Delivery is usually used for smaller items, bedding accessories, selected boxed products, and replacement parts. Once shipped, you may receive a tracking number or carrier update.
- Tracking may be provided after the item leaves the warehouse;
- Orders with multiple items may ship in separate packages;
- Carrier delivery scans may take time to update;
- Delivery may be made to your door, mailroom, lobby, parcel locker, or another carrier-designated location.
White Glove Delivery Orders
White Glove Delivery is used for selected mattresses, smart beds, adjustable bases, and larger sleep products. These orders may first move to a local delivery hub before final scheduling.
- A delivery partner may contact you to schedule a delivery appointment;
- Delivery timing may depend on local delivery availability;
- An adult must be present to accept delivery;
- Please prepare your room, clear the delivery path, and inspect the product before signing.
Common order questions
Find quick answers about confirmation emails, order changes, delivery timing, tracking, and support.
How will I know MPE received my order?
After checkout, you should see an order confirmation page or receive an order confirmation email. Please save your confirmation email, order number, billing details, and delivery address for your records.
Where can I find my order number?
Your order number is usually shown on your order confirmation page, confirmation email, receipt, invoice, or customer account if available.
Why has my tracking not updated?
Tracking may take time to appear after a label is created. Carrier scans can also be delayed during holidays, weather events, high-volume periods, or long-distance transit.
Can I change my shipping address after placing an order?
Address changes may not be possible after an order begins processing or ships. Contact MPE support as soon as possible with your order number and the requested change.
Can I cancel my order?
Cancellation availability depends on order status, product type, payment status, and whether fulfillment has already started. Contact MPE support immediately if you need to request a cancellation.
What should I do if my order arrives damaged or incorrect?
Please take photos of the product, packaging, shipping label, and any visible damage. Contact MPE support with your order number and a clear description of the issue.
Need help with an order?
Send us your order number, email used at checkout, delivery ZIP or postal code, and a short description of your question.