Warranty
After-Sales Policy & Warranty Information
Warranty & Sleep Trial
Last Updated: June 28, 2026
This Warranty & After-Sales Policy explains the 90-night sleep trial, return terms, delivery timing, warranty coverage, replacement options, exclusions, and claim process for eligible MPE mattress products purchased directly from AISLEEPMPE.com.
90-Night Free Trial
Everyone adjusts to a new mattress at a different pace. We want to ensure you have plenty of time to experience truly restful sleep with your new MPE mattress.
The MPE 90-Night Sleep Trial applies exclusively to purchases made directly on AISLEEPMPE.com.
We encourage you to sleep on your new mattress for at least 30 nights before making a final decision, as it can take time for your body to adapt to a new sleep surface.
How It Works
Your order will be delivered via freight shipping. White Glove Delivery may be available for selection at checkout. Your 90-night trial begins on the day your product is delivered.
We recommend sleeping on your new mattress for at least 30 nights to allow your body enough time to adjust.
If you are not completely satisfied within 90 days of receiving your product, please contact us through our official website so our customer support team can assist you.
Delivery typically takes 4–6 weeks after placing an order. We work hard to deliver your order as quickly as possible.
We currently do not deliver to Alaska (AK), Hawaii (HI), or U.S. Territories.
（"U.S. territories" encompasses Puerto Rico, Guam, American Samoa, the US Virgin Islands, and the Northern Mariana Islands.）
Terms & Conditions for Returns
To initiate a return, please submit your request directly through our official website. Please do not return any product before receiving instructions or authorization from MPE.
| Return Type | Return Shipping Responsibility |
|---|---|
| Preference Returns | If the return is due to personal preference, return shipping costs are the responsibility of the customer. |
| Quality Defect Returns | If the return is due to a confirmed product quality issue, MPE will cover all return fees. |
15-Year Limited Warranty
MPE provides a 15-Year Limited Warranty for eligible mattress products, subject to the coverage, limitations, exclusions, and claim requirements described in this policy.
Years 1–2
Within the first two years, MPE will replace your mattress with a brand-new mattress completely free of charge, subject to warranty eligibility and claim approval.
Years 3–15
From Year 3 onwards, MPE will cover comprehensive repairs and fabric replacement. You only pay a $149 processing fee.
Optional Replacement Discount Plan
If you choose this option, you may keep your original mattress for personal use regardless of the circumstances, without sending it in for repair, and purchase a replacement mattress at a discounted rate.
| Warranty Period | Replacement Discount Option |
|---|---|
| Years 3–5 | Receive and have installed a new MPE mattress for 50% of the original retail price. |
| Years 6–10 | Receive a replacement mattress for 60% of the original retail price. |
| Years 11–15 | Receive a replacement mattress for 80% of the original retail price, plus a $99 processing fee. |
Warranty Exclusions
This limited warranty does not cover the following:
- Any damage caused by the user or owner.
- Repairs or modifications to adjustable base components made by unauthorized personnel.
- Physical or electrical abuse, misuse, improper handling, whether during transit or through other means, or failure to operate and maintain the product according to the User Manual and warranty terms.
- Accessories or items provided by dealers, such as mattress toppers, fabrics, cords, or power cables. Please contact your selling dealer for warranty information on these items.
- Service fees for home visits solely requested to explain adjustable base operation or locate power connections without prior written authorization from MPE.
- Products operated in violation of recommended weight capacity limits.
- Products that have been sold, gifted, or transferred to another owner. This warranty is non-transferable and becomes null and void after transfer.
Important Notes
Any repair or replacement performed on the adjustable base or its components under this limited warranty shall not extend the original warranty period.
Limitations on warranty duration may not apply in certain legal jurisdictions, including Quebec.
MPE may request order information, proof of purchase, photos, videos, product labels, serial numbers, troubleshooting records, inspection, or other information before determining warranty eligibility.
Contact Us
For warranty questions, return requests, product support, or to begin a warranty claim, please contact MPE customer support.
MPE Bedding
Email: chris@mpesmartbed.com
Please include your name, order information, product model, and a clear description of the issue so our team can assist you efficiently.